Our guarantee

Our Pacific Medical Training branded training courses are sold proudly, under contract, to the U.S. Department of the Army and NASA . For your peace of mind, we back all of our courses come with a 45 days 100% guarantee refund policy (excluding any express shipping charges).

If you would like a refund for a course you’ve purchased within the last 45 days:

  1. and provide your name, order number, employer name, and contact information for your human resources department or supervisor.

  2. We will contact your human resources department or supervisor to confirm the Joint Commission requirements for your facility. Our courses have over a 99 percent acceptance rate.

  3. We will verify your order and, if our certificate is not accepted, we will refund your order, minus any express shipping charges.

  4. Please allow three to five business days for your refund to be processed.

After a refund has been issued, it typically takes 2–4 business days for the funds to be credited back to your purchase card.

Note: If the card you used to initially purchase the course is no longer in use (canceled, expired, etc.) then we will mail your refund in the form of a cashier’s check or money order which you can cash at any bank.

AHA courses are not refundable once they are activated.

You may also request a refund by mail.

Please mail your provider certificate and your sales receipt to:

Pacific Medical Training
3103 Philmont Ave,
Suite 308 Huntingdon Valley,
PA 19006

Please allow five to ten days for refund processing.

Did you order a physical product? Please allow fourteen days for refund processing. and we will send you an RMA number, this must be placed on the outside of the return package. Please mail the physical product unopened and unused along with your receipt. We charge a fifteen percent restocking fee for used products. The restocking fee will be deducted from your refund.